Frequently Asked Questions
These are answers to some of our most frequently asked questions
from our couple during the floral planning
Do We Have A Minimum?
We do not! Stargazers Designs believes that every couple deserves access to beautiful flowers for their special day. Whether it be an elopement, micro wedding or lavish event, we can design with in your budget. The only time a minimum will be discussed is if your event takes place more than 2 hours from our normal area of Buncombe, Henderson, Haywood, Cherokee, Jackson, Swain and surrounding areas.
What Happens During the Booking Process?
First Step: Fill out our Wedding Questionnaire. Be sure to include as much information as you can. Include a Pinterest link that shows us your color palette, bouquet styles, any preferred flowers and any details like what you want for your ceremony and your reception.
Now we know that things can change during the planning process and Stargazers is happy to change anything along the way once you are booked with us. We welcome your questions throughout the planning process and are happy to work with you.
Second Step: We will provide you with an initial quote based on your questionnaire and Pinterest within 24-48 hrs.
We will include a suggested list of flowers to be used with photo examples of each along with examples of our bouquets in your color palette and design style. Examples of other items included in your questionnaire will also be included.
Third Step: We will want to schedule a meeting to go over the quote and all your options. Our brides come from all walks of life and from all over the country and world, so we understand in person meetings are not always easy. We offer Zoom meetings or phone calls as a alternative for all our busy couples. We work with approximately 80% of out of area couples and are happy to accommodate your schedules to meet.
Fourth Step: After our meeting, we will revise the proposal and resend for your review.
Fifth Step: Your Approval! Once you have decide we are the floral designers for your wedding, you will sign the contract included in your proposal and pay your retainer to secure the date on our calendar. Now you can mark Wedding Floral off your to-do list!
At your 30 day out mark we will schedule a final quick meeting to go over any last minute changes that need to be made.
Again, we understand changes happen, whether it be a change in guest number or adding someone to the bridal party.
We always allow changes up to that 30 day out mark.
Remember communication is key to the process and we want you to reach out anytime during to ask questions.
Email is the ideal way to communicate, but if you need an immediate answer, give us a call during office hours.
What is your Fee Schedule like?
We require a 25% retainer payment upon signing your contract to secure the date with us. This retainer is Non-refundable, but is applied to your total.
Your second payment of 25% is due at 60 days out from your wedding date.
Your final payment of 50% will be due at the conclusion of our 30 day out meeting, when all the final details have been decided on.
Can You D-I-Y parts of your wedding floral?
No, we do not allow DIY floral for any weddings that Stargazers Designs is listed as the florist. This falls under our "exclusivity" clause in our contract. The reasoning behind this is that we have a professional portfolio online and in person to offer our clients of our work. We provide you with the upmost professional floral design and do not want anything to take away from that for you or for us.
Floral Design is an art and our designers take pride in their work and it shows in all the designs.
Do We Offer Rental Items?
That is a BIG Yes! We have several options for arbors/arches available as well as an assortment of containers for table arrangements, vintage vases, lanterns, and more. Please do not hesitate to ask to see if we have an item you would like to include in your wedding.
Different Locations for Ceremony and Reception?
No problem! We will be happy to deliver to the ceremony site and the reception site. There will be an adjustment made in the delivery/set up fee for that. We can also handle repurposing flowers from the ceremony to the reception as well.
Where Do Our Flowers Come From?
We source our flowers locally as much as possible, especially seasonal flowers like dahlia and peony. Our local flower farms area great source for us, but unknow effects like a sudden storm system or pest out break can limit what they have so we also work with the best wholesalers in the business to make sure your flowers arrive on time and fresh for your wedding.